Privacy policy

Solid Fuel Installations Ltd (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use our website, why we use it, and your rights under UK data protection law (including the UK GDPR and the Data Protection Act 2018).

We are a HETAS & OFTEC registered solid-fuel installer (established 2006), fitting wood burners, multi-fuel stoves, flues and chimney work across Somerset, Dorset and the wider South West.

Who is responsible for your data

The data controller is Solid Fuel Installations Ltd (company number 8435787, VAT number 976 1892 66).

Head office: 32 Lion Drive, Milborne Port, Dorset, DT9 5FQ

Director: Mr J Rodriguez. Admin manager: Mrs H Clarke. You can also reach us via the options on our Contact page.

Information we collect

We may collect:

• Enquiry and job details — name, phone number, email address, property details and the message or project information you give us (including via the website form, phone, email or quote process).
• Contract and works records — quotes, invoices, installation notes, certification paperwork and related correspondence needed to carry out and document the work.
• Contact-reveal requests on the website (we verify those with a security check; we do not need your personal details for that step alone).
• Technical information usual for running a website — for example IP address, browser type and approximate location derived from IP — typically via our hosting provider or security tools.
• Security / bot-prevention data when Google reCAPTCHA runs on the contact form or “show contact details” flow (see below).

We do not sell your personal information.

How we use your information

We use personal information to:

• Respond to enquiries, arrange surveys and provide quotes
• Carry out and administer installation or related work you ask us to do
• Issue invoices, take payment and follow up overdue accounts where necessary
• Provide certification and paperwork (including Competent Person Scheme / Building Regulations documentation)
• Keep records needed for warranties, insurance, accounting and legal compliance
• Investigate complaints and aftercare queries
• Protect our website and systems against spam and abuse

Our legal bases typically include legitimate interests (responding to business enquiries and running our site securely), contract (taking steps to enter into or perform a contract with you), and legal obligation where we must keep certain records.

Enquiry form and email delivery

Messages sent through the website enquiry form are checked with Google reCAPTCHA, then emailed to us using our email delivery provider (currently Resend) so we can reply to you. We use that information only to handle your enquiry and any follow-up work you request.

Google reCAPTCHA

We use Google reCAPTCHA v3 to help stop spam and automated abuse. reCAPTCHA may collect hardware and software information and send it to Google for analysis. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Cookies and similar technologies

Our marketing pages are designed to work with minimal cookies. reCAPTCHA and essential hosting/security services may set or read cookies or similar technologies as part of protecting the site. Your browser settings allow you to control cookies; blocking some cookies may affect security features such as revealing contact details or sending the form.

Who we share data with

We only share personal information when needed, for example with:

• Our website host (Cloudflare) and email delivery provider (Resend), as processors helping us run the site
• Google, for reCAPTCHA as described above
• Insurers, professional advisers or regulators where required
• Building Control / Competent Person Scheme portals where work must be notified or certified
• Anyone else you ask us to share details with in writing

We do not share your details with unrelated third parties for their marketing.

How long we keep information

We keep enquiry and job-related records for as long as needed to deal with your request, complete any work, meet warranty, insurance or certification needs, and comply with legal or accounting requirements. Spam or incomplete enquiries may be deleted sooner.

Your rights

Under UK data protection law you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete data in certain circumstances
• Object to or restrict certain processing
• Data portability, where applicable
• Complain to the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise these rights, use the protected contact details above or our Contact page.

Children

Our website and services are aimed at adults arranging property work. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Please check this page periodically.

Contact

Questions about this privacy policy or your personal data: write to Solid Fuel Installations Ltd, 32 Lion Drive, Milborne Port, Dorset, DT9 5FQ, use the protected contact details above, or visit our Contact page.